{"id":4646,"date":"2025-03-04T14:28:08","date_gmt":"2025-03-04T14:28:08","guid":{"rendered":"https:\/\/nirow.ca\/?post_type=awsm_job_openings&p=4646"},"modified":"2025-03-04T14:28:08","modified_gmt":"2025-03-04T14:28:08","slug":"customer-support-representative-technical-support","status":"publish","type":"awsm_job_openings","link":"https:\/\/nirow.ca\/fr\/jobs\/customer-support-representative-technical-support\/","title":{"rendered":"Customer Support Representative (Technical Support)"},"content":{"rendered":"
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Full job description<\/h2>\n<\/div>\n
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Job Title<\/b>:\u00a0Customer Support Representative (Technical Support)<\/b>
\nLocation<\/b>:\u00a0Remote (Nigeria Only)<\/b>
\nJob Type<\/b>:\u00a0Full-time<\/b>
\nSalary<\/b>:\u00a0300K-350K Nigerian Naira<\/b>\u00a0(Based on Experience)<\/p>\n

Job Requirements:<\/b><\/p>\n

    \n
  • Customer service experience<\/b>\u00a0is a must.<\/li>\n
  • Technical support experience<\/b>\u00a0is a must.<\/li>\n
  • Excellent English speaking accent<\/b>\u00a0is mandatory.<\/li>\n
  • IT or Computer Science background<\/b>\u00a0is a plus, but not required.<\/li>\n<\/ul>\n

    How to Apply:<\/b>**if you think you can meet the above requirements the apply, send your\u00a0CV<\/b>\u00a0and an\u00a0introduction video<\/b>\u00a0to\u00a0muhammadrabbi@alpha-cx.com<\/b>.\u00a0Applications without the video will not be considered<\/b>.<\/p>\n

    Job Responsibilities:<\/b><\/p>\n

      \n
    • Provide customer support via\u00a0phone, email, and live chat<\/b>.<\/li>\n
    • Resolve\u00a0customer inquiries<\/b>\u00a0and\u00a0technical issues<\/b>\u00a0effectively and promptly.<\/li>\n
    • Maintain accurate customer records<\/b>\u00a0while ensuring confidentiality.<\/li>\n
    • Collaborate with internal teams to improve\u00a0service delivery<\/b>\u00a0and the\u00a0customer journey<\/b>.<\/li>\n
    • Follow company guidelines to ensure\u00a0high-quality support<\/b>\u00a0and service.<\/li>\n<\/ul>\n

      Why Join Alpha CX?:<\/b><\/p>\n

        \n
      • Competitive Salary<\/b>\u00a0based on experience.<\/li>\n
      • Fully Remote Role<\/b>\u00a0\u2013 Work from the comfort of your home.<\/li>\n
      • Flexible Work Hours<\/b>\u00a0to balance work and personal life.<\/li>\n
      • Professional Growth<\/b>\u00a0opportunities.<\/li>\n
      • Supportive Team Culture<\/b>\u00a0that values innovation and collaboration.<\/li>\n<\/ul>\n

        About Alpha CX:<\/b>
        \nAt\u00a0Alpha CX<\/b>, we are a leader in providing world-class customer service solutions across industries. Our mission is to create\u00a0innovative<\/b>,\u00a0efficient<\/b>, and\u00a0customer-centric<\/b>\u00a0solutions that elevate the customer experience. We believe in collaboration, professionalism, and empowering our team members to thrive and grow within a supportive and dynamic work environment. For more about us, visit our LinkedIn Profile https:\/\/www.linkedin.com\/company\/alphacxnet\/?<\/p>\n

        Job Types: Full-time, Permanent<\/p>\n

        Pay: \u20a6300,000.00 – \u20a6350,000.00 per month<\/p>\n

        Application Question(s):<\/p>\n

          \n
        • Do you have customer support experience and how many years??<\/li>\n
        • Do you have Technical support experience and how many years??<\/li>\n
        • How would you rate your English speaking accent on a scale from 0-10?<\/li>\n<\/ul>\n<\/div>\n
          <\/div>","protected":false},"excerpt":{"rendered":"

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